IT people are followed by a terrible stigma that they're snarky and sarcastic when people come to them for help outside of the office. Sometime in the office as well, sadly. It's often a bad rap, but sadly a lot of IT people fir the mold.Iit's oftenthe function of 2 things, they're "off-duty" so being asked "can you just have a look at my laptop, my grandson is on Myface all night and now I have internet worms" can get a little old and that the feeling is, people give up too quickly on things and run to the tech guy for help without even trying.
Both things happen enough that the just-below-the-surface nerd hostility can come out and when they do, it's a heavy helping of snark. Let Me Google That For You is an overtly hostile way to say "was is so damn hard for you to go to google.com and ask 'change time on panasonic VCR-120'". Does it get the point across? Yes. Does it irritate the crap out of the person who asked for help? Yes.
For more complex problems, IT people use a process. This process has been secret for a long time but XKCD (we'll get to that) was nice enough to share it with the world. I believe that now fixes all computer and technology difficulty and IT people can go off and get the real jobs they want. Playing World of Warcraft in a kaftan is not a job. FYI.
Honestly, there are some undisciplined folks out there. "Help people who want to help themselves" seems to be one approach. Mine.
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